How do I figure out what CE I need this year?

Your NMLS Education Record holds all the answers!

More FAQs

Do I have to have audio and video capabilities for my webinar?

Per NMLS regulations, we require that all students remain on camera and clearly visible from the shoulders up throughout the webinar, except during scheduled breaks.

What if I forget what day my webinar is and don’t login?

Reach out to info@maxclass.com to reschedule your webinar or to transfer into an online self-study course. There may be a transfer fee.

What if I have internet issues during the webinar and can’t get back on my webinar?

If connection issues occur, students are expected to proactively communicate issues to the instructor or facilitator immediately.

What if I have internet issues and can’t log into my webinar?

MaxClass uses ZOOM as our webinar platform. If connection issues occur, students are expected to proactively communicate issues to the instructor or facilitator immediately.

What happens if I’m late to my webinar?

Per the NMLS Functional Specifications, if you are more than 10 minutes late, you will be asked to reschedule your webinar.

Where can I find my certificate for my webinar?

Your certificate is in our learning management system, but it will also be emailed to you once your class has been completed.

Where can I find the documents for my webinar?

The documents for your webinar are in our learning management system. Login and open your webinar course, they are available to you to download there.

How will I get my certificate?

Regardless of your course format, a certificate will be provided to you at the conclusion of your course.

What happens if my class is cancelled?

Our customer service team will reach out to you to reschedule you for another live class, webinar, or online course.

What happens if I am gone longer than the break allows?

Excessive time away may invalidate course completion.

What happens if I have to leave in the middle of the class?

If you were to leave in the middle, you would not receive credit for the course and would need to schedule another time to take the class in person, via webinar, or online.

How long will I have to be in the classroom?

PE: You will need to be in the classroom for the full 20 hours of the course. 

CE: Your class will last for 8 hours - 1 hour elective, and 7 hour general. 

What are the procedures for a classroom course?

Show up on time (or early if you want a good seat!), stay off your electronics, follow check-in/ check-out instructions, and engage in the class!

How do I enroll in BioSig Id?

All BioSig-ID™ enrollments and validations occur within your course. Please log into your course as instructed by your course provider.  The first BioSig-ID™ authentication will occur after the ROC and just prior to the start of the course.  You will be prompted with this screen to create your BioSig-ID™ password. 

How do I get the Zoom link for my webinar?

To get your Zoom link for your webinar, you have to login to our Learning Management System at learn.maxclass.com

Once you submit my CE hours is that all I have to do?

You have to complete your renewal process within your NMLS profile.

How long does it take for my credit to be submitted to the NMLS?

Per the NMLS we have seven (7) business days to submit your credit to the NMLS.