How do I figure out what CE I need this year?

Your NMLS Education Record holds all the answers!

For information on accessing and navigating your NMLS Education Record, please click here.

More FAQs

What happens if I forget my password?

Click “Lost Password” and an email will be sent to the email address that you used to sign up.

The video or course isn’t loading, what do I do?

Try logging out and signing back in, try switching to Google Chrome (and double check your internet connection while you're at it), clear your cache/cookies, and if needed, please reach out to info@maxclass.com.

How do I clear my cache and cookies?

Although the technical, long-form answer depends on what browser you’re using, here's a general method:

  • Open your web browser (Chrome, Firefox, Edge, etc.). 
  • Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the "Clear browsing data" window. 
  • Choose the time range for clearing data (e.g., "Last hour," "All time"). 
  • Select "Cookies and other site data" and "Cached images and files". 
  • Click "Clear data" or "Clear now". 
  • Close and reopen the browser for the changes to take effect. 

Do I have to have audio and video capabilities for my webinar?

Per NMLS regulations, we require that all students remain on camera and clearly visible from the shoulders up throughout the webinar, except during scheduled breaks.

What if I forget what day my webinar is and don’t login?

Reach out to info@maxclass.com to reschedule your webinar or to transfer into an online self-study course. There may be a transfer fee.

What if I have internet issues during the webinar and can’t get back on my webinar?

If connection issues occur, students are expected to proactively communicate issues to the instructor or facilitator immediately.

What if I have internet issues and can’t log into my webinar?

MaxClass uses ZOOM as our webinar platform. If connection issues occur, students are expected to proactively communicate issues to the instructor or facilitator immediately.

What happens if I’m late to my webinar?

Per the NMLS Functional Specifications, if you are more than 10 minutes late, you will be asked to reschedule your webinar.

Where can I find my certificate for my webinar?

Your certificate is stored within your profile on learn.maxclass.com, but it will also be emailed to you once your class has been completed.

Where can I find the documents for my webinar?

To access your webinar documents, pleased login to learn.maxclass.com.

How will I get my certificate?

If you enrolled in an online course or webinar, your certificate will populate in your account once you have completed the course. If you attended a live class, a certificate will be provided to you once that class is completed and you fill out the check-out form.

What happens if my class is cancelled?

Our customer service team will reach out to you to reschedule you for another live class, webinar, or online course.

What happens if I am gone longer than the break allows?

Excessive time away may invalidate course completion.

What happens if I have to leave in the middle of the class?

If you were to leave in the middle, you would not receive credit for the course and would need to schedule another time to take the class in person, via webinar, or online.

How long will I have to be in the classroom?

PE: You will need to be in the classroom for the full 20 hours of the course. 

CE: Your class will last for 8 hours - 1 hour elective, and 7 hour general. 

What are the procedures for a classroom course?

Show up on time (or early if you want a good seat!), stay off your electronics, follow check-in/ check-out instructions, and engage in the class!

How do I enroll in BioSig Id?

All BioSig-ID™ enrollments and validations occur within your course. Please log into your course as instructed by your course provider.  The first BioSig-ID™ authentication will occur after the ROC and just prior to the start of the course.  You will be prompted with this screen to create your BioSig-ID™ password. 

How do I get the Zoom link for my webinar?

To get your Zoom link for your webinar, login to learn.maxclass.com and access your webinar course!

Once you submit my CE hours is that all I have to do?

Once you have completed your CE requirements for the year, you still need to renew your license through the NMLS.

How long does it take for my credit to be submitted to the NMLS?

Per the NMLS we have seven business days to submit your credit to the NMLS. We recommend checking your education record to make sure your education requirements have been met. Need a refresher on how to do this? Click here!

How do I know when my state deadline is for completing my CE?

Most states deadlines for complete CE are 12/31 but there are some states with early deadlines. For those early deadlines, check out the state specific education requirements from the NMLS.

How do I decide what the best course format is for me?

Everyone learns differently and we have options for every style!

Choose what fits you best: live classes for interaction, online courses for flexibility, or live webinars for instructor-led learning at home.

Whatever your style, we’ve got you covered.