This course provides mortgage professionals with a practical and compliance-focused understanding of Do Not Call (DNC) and telemarketing requirements under federal law, including the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR).
Because mortgage lenders frequently contact consumers through calls, texts, and lead follow-ups, the industry is a high-risk area for enforcement and litigation. This training explains how the National Do Not Call Registry, internal opt-out lists, consent rules, and established business relationship exceptions apply in day-to-day mortgage origination activities.
Learners will also review high-risk scenarios involving purchased leads, texting, autodialers, and Business Development outreach, along with best practices for honoring opt-outs and documenting compliance.

Learning Objectives

By the end of this course, learners will be able to:
•    Identify the laws and regulators governing Do Not Call compliance.
•    Explain the purpose of the National Do Not Call Registry.
•    Distinguish between marketing calls and servicing-related calls.
•    Describe the role of internal company Do Not Call lists.
•    Define prior express written consent and when it is required.
•    Explain Established Business Relationship (EBR) exceptions and limitations.
•    Recognize compliance risks involving texts, autodialers, and lead vendors.
•    Apply DNC rules to real-world mortgage outreach scenarios.
•    Respond correctly to consumer opt-out requests.
•    Follow best practices to reduce TCPA enforcement and litigation risk.